Evienne Atelier (hereinafter referred to as the "Company", "we", "us", and "our") is a UAE-based luxury gifting business. Evienne Atelier values relationships with business partners, clients (including prospective clients) and any parties who may be interested in our business services and is committed to protecting your information by handling it responsibly and safeguarding it using appropriate technical, administrative, physical, logical security measures.
This Privacy Policy explains our data practices, including the information we process to provide our Services, and is designed to help you understand how we collect, use, and protect your personal data.
This document has been drafted to comply with the Federal Decree-Law No. 45/2021 on the Protection of Personal Data ("UAE PDPL") and some of the Company's obligations. The rights of any UAE Data Subjects identified in this document or any other policy, procedure or guideline may not be applicable to non-UAE Data Subjects, who will be subject to the rights available to them in their jurisdiction and as per the local data protection laws that may be applicable.
This Privacy Policy applies to UAE Data Subjects when they utilise any of our online channels and platforms, including our website (www.evienneatelier.com), branded application, communication tools, etc. This coverage extends to off-site Services, which includes our email services, customer care and support services, as well as the plugins, if any, integrated into our digital properties.
Scope
This Privacy Policy applies to Evienne Atelier and its affiliates, subsidiaries, and contracted service providers who will collect, use, and maintain your personal data in connection with services you have requested.
Definition
The terms used in this Policy document have the same meaning and connotation as in the UAE PDPL.
How Do We Collect Personal Data?
1. Directly
We obtain personal data directly from individuals in a variety of ways, including when clients submit information through our online forms, place an order, subscribe to our newsletters, share gifting preferences, engage with us on social media, or communicate with our team via phone, email, or in person.
We may also collect personal data when establishing a client or vendor relationship, during personalised gifting consultations, or in the course of providing curated gifting services, whether product-based or experiential. Personal data may also be obtained through our digital platforms or secure payment gateways.
2. Indirectly
We obtain personal data indirectly about individuals from a variety of sources, including third-party service providers, corporate clients, event partners, publicly available sources, and social media platforms.
We may also receive personal data from vendors or strategic partners for the purpose of fulfilling gifting services or customising offerings. Such information may be added to our customer relationship management systems to enhance our understanding of client preferences, improve service delivery, or fulfil legal or contractual obligations.
3. Public Sources
We may obtain personal data from publicly available sources such as commercial registries, press publications, sanction or watchlists, online directories, and general internet searches.
This may include information about corporate representatives, vendors, or prospective clients for the purpose of business development, due diligence, or compliance with legal and regulatory requirements.
4. Social and Professional Networking Sites
If you register or log in to any of our digital platforms using a social media or networking account (such as Google, LinkedIn, or Instagram), we may collect personal data that you authorise those platforms to share with us.
This may include your name, email address, and, depending on your privacy settings, additional information such as location, occupation, or profile picture.
We may also use contact information provided through such platforms to communicate with you regarding our services. Please note that the privacy policies and settings of the respective social media providers govern what information is shared; we encourage you to review those policies and adjust your preferences accordingly.
5. Business Clients
Our corporate clients may engage us to provide gifting services that require the sharing of personal data they control, such as names, designations, delivery addresses, or preferences of their employees, customers, or other stakeholders.
This data is shared with us solely for the purpose of fulfilling the agreed-upon services and is processed in accordance with applicable data protection laws and our contractual obligations as a data processor.
You understand that by browsing or using our website or any other online channels, you authorise us to collect personal data that you submit to the website for the purposes mentioned in our website privacy policies.
What Personal Data Does Evienne Atelier Collect?
In the course of providing our luxury gifting services, we may collect and process the following categories of personal data:
Identity Information: full name, gender, date of birth, and nationality
Contact Information: residential or business address, email address, and telephone number
Demographic Details: country of residence, and information about preferences (such as gift tastes or lifestyle interests)
Professional Information: company name, job title, and professional affiliations, particularly for corporate clients
Order and Payment Information: billing details, transaction records, payment method data, and shipping instructions
Communications and Preferences: records of communications with us, complaints, queries, preferences, and feedback provided during consultations
Usage Data: technical data such as IP address, browser type and version, time zone setting, and information about your interactions with our website or digital platforms
Marketing Preferences: details about how you prefer to receive marketing or communications, and your engagement with such materials
Social Media Content: any posts, messages, or content shared with us through social media or tagged in relation to our services (subject to your privacy settings on those platforms)
We do not actively collect sensitive or special categories of personal data unless you voluntarily provide such information and it is strictly necessary for the purpose of fulfilling our contractual obligations. In such cases, we will process such data only with your explicit consent, in accordance with applicable data protection laws.
Use of Personal Data
Evienne Atelier uses collected data solely for legitimate business purposes, including but not limited to the following:
To deliver and personalise our gifting services, including processing orders, coordinating with vendors, and ensuring timely and accurate delivery
To manage and maintain our client relationships, including responding to enquiries, facilitating consultations, and handling service-related communications
To comply with legal and regulatory obligations, such as consumer protection laws, tax regulations, and due diligence requirements
To support internal operations, including managing bookings, processing payments, issuing invoices, and maintaining client records
To promote our offerings, including marketing our products, services, and capabilities to existing and potential clients (subject to consent)
To personalise user experiences across digital platforms, tailoring communications based on client preferences and prior interactions
To administer and secure our IT infrastructure, digital platforms, and information systems, including fraud detection and cybersecurity
Disclosure and Sharing of Personal Data
The Company may share personal data with trusted third-party partners and service providers solely to the extent necessary to fulfil our services. We do not sell personal data to unrelated third parties.
We may disclose your personal data to the following categories of recipients, strictly on a need-to-know basis:
Third-party service providers such as vendors, logistics providers, packaging specialists, and payment processors
Professional advisers, such as legal, accounting, compliance, or IT consultants
Governmental, regulatory, or judicial authorities where disclosure is required by law
Technology providers, including cloud storage, web hosting, and email marketing services
Any third party acquiring or merging with Evienne Atelier, provided that such party uses your personal data for the same purposes as originally collected
How We Protect Your Personal Data
We implement a range of physical, technical, and organisational measures to ensure that your personal data remains secure, accurate, and up to date. These include access controls, encryption protocols, secure payment gateways, anti-virus software, and multi-factor authentication.
Despite our efforts to secure data transmission and storage, please note that data transmitted over the internet is not completely secure. Once received, however, your information is protected in accordance with applicable legal standards and our internal protocols.
Your Consumer Rights
As a data subject under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to: access your personal data; request correction of inaccurate data; request erasure where data is no longer necessary; restrict processing in certain circumstances; data portability where applicable; object to automated decision-making; object to direct marketing; withdraw consent at any time; and lodge a complaint with the UAE Data Office.
To protect your personal data, we may need to verify your identity before fulfilling any request. No fee is typically charged unless the request is manifestly unfounded or excessive.
Retention of Personal Data
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable laws and regulations, or for the duration of any applicable limitation period. Upon expiry, your personal data will be securely destroyed or anonymised.
Right to Opt Out
You have a right to opt out from our marketing communications, retention and future sharing of personal information. You can exercise this right by emailing us at curate@evienneatelier.com stating your intention to opt out.
Amendments to This Privacy Policy
We will update this Privacy Policy when necessary to reflect changes in our services, how we use personal information, or the applicable law. You are encouraged to review this Policy periodically to stay informed.
Contact Us
If you have a privacy concern, complaint, or a question, please contact us at: curate@evienneatelier.com
By using Evienne Atelier's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
